FAQs
Shipping delays: our shipping department is moving. All orders will resume shipping after April 15
Patterns & DIY Kits
You used to have more DIY kits. What happened?
To simplify our website, we now offer a curated selection of DIY kits. For all other projects, you can purchase the pattern and add yarn and needles separately. Project bags are also available for purchase.
Can I buy Loopy Mango patterns individually?
Yes. We offer select patterns for individual purchase on our website and on Ravelry. We also offer free patterns, and our Loopy Mango Knitting book includes 34 of our most popular patterns.
How do I choose the right pattern for my skill level?
Each pattern includes a skill level to help guide you. If you’re new to knitting, we recommend starting with beginner patterns and building up from there. To see full description of our levels use our Skill Level Guide.
How do I read a Loopy Mango pattern?
If you have questions about the formatting or conventions used in our patterns, please see our Pattern Key.
Where can I learn the techniques used in Loopy Mango patterns?
We offer lots of free video tutorials and some paid video classes to help you learn new techniques and follow specific projects.
Can I use your patterns for commercial purposes?
No. Loopy Mango patterns are for personal use only and may not be used to make garments or other items for sale.
I have a question about a pattern or a knitting question. Who can I contact?
We’re happy to answer questions about Loopy Mango patterns by email at loopy@loopymango.com. We’re not able to provide knitting instruction, so we recommend choosing a project that matches your skill level and using our video tutorials for additional help.
Ordering & Sizing
How do I order yarn in the same dye lot?
We’ll do our best to match dye lots within an order and will let you know if we can’t. You can request a specific dye lot in the notes section of your cart, or email us before placing your order to check availability.
How do I know which garment size is right for me?
Garment measurements are taken with the garment laid flat. Please refer to the product listing for available sizes and measurements. If you’re unsure, we recommend measuring a garment you already own and like the fit of, then comparing it to the measurements provided. We also recommend watching our garment videos to see samples in motion.
Shipping
Where do you ship from?
Most orders ship from our shipping partner in Lakewood, New Jersey. Occasionally, some products ship from our studio in Poughkeepsie, New York.
Do you ship internationally?
Yes. We ship worldwide to most countries. If your country appears in the shipping dropdown at checkout, we’re able to ship there.
How much does shipping cost?
We offer free standard shipping on domestic orders over $100 and on international orders over $200. If your order does not meet that threshold, shipping rates will be shown in your cart at checkout.
Will I be charged duties, customs fees, or VAT?
International shipping charges do not include local duties or taxes. These may be charged separately by your country’s customs department and are your responsibility.
How long does shipping take?
Orders usually take 1–4 business days to process and pack, though it may take longer during busy periods such as holidays, sales, or December. Once shipped, delivery typically takes 2–7 business days for domestic orders and 2–7 business days for most international FedEx orders.
Do you offer expedited shipping?
We may be able to upgrade your order to 1- or 2-business-day express shipping for an additional fee. Please contact orders@loopymango.com or call 845-765-2476 before placing your order.
Returns & Cancellations
What is your return policy?
Please see our full Return Policy for details.
Can I cancel my order if it hasn't shipped yet?
It may not be possible to cancel an order once it has been placed, because many orders go to packing automatically. If we are able to stop the order before packing, we can refund the amount paid minus non-refundable transaction fees charged by our payment processors.
Materials & Care
Where is Loopy Mango yarn made?
All our yarns are made at a small factory in Italy.
What standards are your yarns produced under?
Our yarn is ethically sourced, and our merino wool comes from non-mulesed sheep. Our cotton yarns are un-mercerized and minimally processed to preserve softness and elasticity. You can learn more in our Fiber Care Guide.
Why merino wool?
We use merino because it is soft, breathable, comfortable to wear, renewable, and biodegradable. Fine merino fibers also create a softer feel than traditional wool.
I am a beginner knitter. Is chunky yarn easy to use?
Yes. Chunky yarn and larger needles can make knitting easier for beginners because stitches are easier to see and projects work up faster. We also offer lots of free beginner-friendly video tutorials.
Are knots in yarn normal?
Yes. Knots can occur in all yarns and are generally considered normal in small numbers. If you encounter a knot, you can treat it as you would joining a new ball of yarn.
Do I need to block my project?
Most of our projects are designed to be worn right off the needles and do not require blocking unless the pattern says otherwise.
How do I care for my finished project?
Please see our Fiber Care Guide for detailed information about fibers, washing, shedding, and pilling.
About & Contact
Do you have a physical store or are you online only?
We do not currently have a physical store. We are online only. If you’d like to shop Loopy Mango yarn in person, please visit one of our amazing stockists. If you would like your local yarn store to carry our products please ask them to contact us.
How do I get in touch with Loopy Mango?
For general inquiries, email loopy@loopymango.com. Our customer service is open Monday through Friday, 9:00 am to 5:00 pm EST, excluding certain holidays. We are also available by phone at 845-765-2476 and via online chat on our website.
How do I stay up to date on new products and sales?
Subscribe to our newsletter at the bottom of the page to receive updates and a discount on your first order.
