-Holiday Shipping Update
Please note that our shipping department will be closed on the following days:
Due to heavy shipping volume and following safety measures at our shipping facility your order will take longer to process and ship out all throughout December. Shipping companies (FedEx, DHL, USPS) are also experiencing longer transit times. Please plan accordingly.
-Coronavirus Updates-Is Loopy Mango open for shipping?
Yes! We are shipping online orders 5 days a week, Monday through Friday, from Hyde Park, NY.
What safety measures is Loopy Mango taking when packing my order?
We are incredibly conscientious about making sure your order is packed carefully and safely. We are practicing safe distancing from each other, delivery personnel, and any other people we may have to interact with. We are regularly disinfecting surfaces and are reasonably quarantining incoming packages.
How long does shipping take?
Orders typically take 1-3 business days (not including weekends and holidays) to process and pack. Once it ships, standard shipping usually takes:
- 2-7 business days for domestic orders
- 2-7 business days for international orders (FedEx or DHL) - all countries except for Russia and some other exceptions **
- 3-7 days USPS Express or 1-2 weeks USPS Priority for Russia
Please note that during holidays and sales, processing and shipping time can take longer than normal.
Do you offer expedited shipping?
Yes! We offer 1 or 2 business day express via FedEx (domestic orders only). Note that business days do not include weekends and holidays. In order for your express order to ship out the same day it needs to be placed no later than 12:00 EST otherwise it will ship out the next business day.
How much does shipping cost?
We offer FREE standard shipping on domestic orders over $100 and FREE standard shipping on international orders over $200. Select "FREE standard shipping" at checkout.
If your order doesn’t reach this amount, simply add the items you wish to buy to your shopping cart to see applicable shipping rates. Most domestic orders are shipped with FedEx, some are shipped with USPS.
International orders are shipped with FedEx Express (2-5 business days).
In some rare cases, certain addresses (usually in Australia) are considered to be "remote" by FedEx (we have no control over this) and will incur an additional $40 shipping charge. Unfortunately, we don't know until we start processing your order whether your address is considered to be “remote” or not. If it is, we will contact you and you will have an option either to pay an extra $40 charge or we can ship your order at no extra charge with regular post, USPS Priority. USPS Priority takes 5-10 business days compared to 2-5 business days with FedEx.
Does Loopy Mango ship internationally?
Yes! We ship to any country with free shipping on international orders over $200 (note that free shipping refers to transportation only, any applicable duty/taxes are an additional cost).
Will I be charged custom fees/VAT?
Our international shipping charge does not include any local duties or taxes, and they may be charged separately by your country’s customs department - they are different in every country and we have no control over them. You are not paying them to us, you are paying them to your own government. If you have any questions about duties/taxes please email us at loopy [at] loopymango.com.